Christmas Frequently Asked Questions

What Christmas items are available at Always There Pharmacy?

We have a wide selection of Christmas products, including luxurious gift sets for men and women from brands like Hugo Boss, Calvin Klein, and Marc Jacobs, as well as popular Irish brands like Inis. Our skincare range features premium options from Clarins, La Roche-Posay, CeraVe, and Vichy, alongside festive decorations, holiday-themed personal care items, winter wellness products, stocking fillers, and much more! Visit our Christmas Shop section to explore all of our seasonal offerings.

What are your holiday opening hours?

Our holiday opening hours vary by location. Please see the details below for each of our stores:

Our regular hours remain the same throughout most of December, but we may have adjusted hours on Christmas Eve, Christmas Day, and New Year's Day. 

 Do you offer gift wrapping for Christmas items?

Yes, we offer free festive gift wrapping for Christmas items in all our stores and online!

In-store: Enjoy our free gift wrapping service when you shop in any of our locations – Whites Pharmacy Kilkenny, Whites Pharmacy Carlow, and Arthur Kennedy Chemist.

Online: Enjoy our Free Festive Gift-Wrapping Service on all orders this Christmas season! Whether you’re shopping for a thoughtful gift for loved ones or a special treat for yourself, Always There Pharmacy is here to add a holiday touch to every order.

Simply contact us by email at orders@alwaystherepharmacy.ie or through our website message with your order number, and we’ll ensure your items are beautifully wrapped and ready for the season.

Let us make your Christmas shopping even more memorable!

Contact Us Today:
Email: orders@alwaystherepharmacy.ie

Can I order holiday gift hampers or custom gift sets?

Absolutely! We offer pre-made holiday gift hampers, or you can create a custom set by selecting items from our Store. Just let our team know what you’d like, and we’ll prepare it for you!

What are the shipping deadlines to receive orders by Christmas?

To ensure your gifts arrive on time for Christmas, please place your order by 21st December for guaranteed delivery by Christmas Day.

All orders placed by this deadline will be shipped via DPD, ensuring a secure, tracked delivery right to your door.

Can I make returns or exchanges for holiday purchases?

We offer an extended returns policy for holiday purchases to make gift-giving easier. Items purchased between 11th November and 25th December can be returned until 31st January, provided they are in original condition.

Check our Returns Policy  for more details.

How can I track my order?

Once your order has been dispatched, you’ll receive a tracking number via email. This tracking number allows you to check the status and expected delivery date of your order at any time.

Simply visit the DPD website and enter your tracking number to see live updates on your shipment’s journey.

What should I do if my Christmas order arrives damaged?

If your Christmas order arrives damaged, please don’t worry—we’re here to help! Contact our Customer Service Team within 48 hours of receiving your order and we’ll do whatever is needed to make things right.

Whether that means arranging a replacement or processing a refund, we’ll handle it quickly and efficiently to ensure you get exactly what you need for the holidays. Your satisfaction is our top priority, especially during this festive season!

Can I refill my prescriptions during the holiday season?

Yes, you can still refill prescriptions through our website or in-store during regular opening hours. To avoid delays, please submit refill requests a few days in advance, especially near major holidays.